NAKED PRESS Q & A
How long will it take to get my item?
We get one business day to process the order and then it will be shipped that day or the following day.
Items are shipped with Australia Post therefore standard shipping is 1-7 Business days and Express is 1-3 Business days depending how far the item has to go from the Gold Coast.
I haven't received my item yet:
Remember we get one Business day to process and standard shipping is 1-7 Business days, Express 1-3 Business days. Please consider Public Holidays and weekends Australia Post and Nakedpress do not process any orders. If it has been longer than 10 days and you have not been contacted by a staff member of Nakedpress informing you of a delay please check your tracking number given to you in the email you would of received the day it was sent. It would of been sent automatically once item has been shipped saying "nakedpress Order Receipt #Nxxx and inside is a link the tracking) and go to the Australia Post website to track an item.
Sometimes orders do not get carded properly, or they get misplaced and item might be waiting at your closest Post Office. If this does not work please contact us through email firstname.lastname@example.org and we will get back to you in 24 hours in Business Hours. Please go http://auspost.com.au/ to track your item.
Where do you post from?
Do you allow orders to be picked up?
Currently no we only ship.
Do you offer international postage?
Depends on location and what product/s and size you are after, please send us an email to enquires.
Delivery Times of Orders:
Please allow 1-3 days for processing & packing of your order and delivery times with Australia Post can vary considerably from 1-3 business days with Express and 1-7 days Standard shipping, depending on your location and how busy Australia Post are, (ie: Christmas Time delivery times can be longer) ~ if your order has not arrived by this time, please contact us.
How soon will my item be posted?
We allow one business day handling time (weekends and PH we are not open)
How do I pay for my purchase?
Acct Name: Chromium Group Pty Ltd
BSB: 084 223
ACCT NO: 117 586 682
Reference: Your name
"Send Money" To: email@example.com
You must email us to advise if choosing this option or it will not be seen by our staff and item won't be shipped.
General Credit Card (outside PayPal):
Call our office on 1800 551 953
We will process your Credit Card with you live over the phone.
Please email us to advise payment option chosen and action taken so we can cross check your payment and process your order ASAP.
How do I return an item and get a refund?
Please let us know the tracking number of the item and send to:
Chromium Group Pty Ltd
ATTN: Buddy Williams
Po Box 3007
Southport BC, QLD, 4215
Depending on the reason of returns refund will depend on each situation.
I received the wrong item?
If this happens please contact us immediately through emails with your name, item received and item ordered and contact number and we will contact you and fix the problem asap.
I have lost my original receipt?
Just let us know through email and we can send you a new one electronically to your email.
Q. is the containers glass or plastic?
Q. Are the containers glass or plastic?
Our 100ml bottles are Amber Glass, which is the popular choice for the industry standard used for essential and carrier oils. It is a tinted glass and it It is brown in colour so it blocks the UV light rays from reaching and affecting the oils.
Our 500ml, 1L and 5L bottles for carrier oils are High Density Polyethylene (HDPE). It is supplied in FDA approved food grade.
500g, 1kg and 5kg bottles for essential oils are aluminium canisters
What is the ratio of essential oils to carrier oils?
Averagly 2% of essential oils to carrier oils
Refined: Some colour and or smell might have been taken out
Uncut: "uncut aromatherapy grade" just means its 100% pure oil not diluted with anything and suitable for aromatherapy
Extra Virgin: it is the very first press of the cold pressing, using all of the best quality of nuts/seeds.
Organic: The farming of the plants or seeds are being produced or the involving production without the use of chemical fertilizers, pesticides, or other artificial chemicals. NO chemicals are used in the growing or processed. For the oil to be 100% organic it will be in its title.
What is the difference between Organic and Pure ?
The farming of the plants or seeds are being produced or the involving production without the use of chemical fertilizers, pesticides, or other artificial chemicals. NO chemicals are used in the growing or processed. For the oil to be 100% organic it will be in its title.
What is the different types of lavender?
Different types of plants from different regions have different qualities and characteristics also demand a higher price, it's very much personal preference. The buying/sourcing costs for us determine what we need to charge for an oil also. ". The lavender true is a different source and has a different aroma profile to the lavender. Please also understand that every supplier like us names their oils as they see fit to give them each a point of difference in our product offering. Best way if you are unsure which to choose is try a 12ml of each and try them out then decide if paying more for one type is in your interest or not, it may not be at all.
What are carrier oils?
carrier oils is the industry name given to ALL vegetable oils. Carrier oils are also called vegetables oils, fixed oils or base oils. They are so named because they carry the essential oil onto the skin.
What are Essential Oils?
A natural oil produced by plants.
I ordered 100% pure almond oil but it says 100% carrier oil?
100% carrier oils is the industry name given to ALL vegetable oils, as they carry essential oils and other ingredients
Q. Is this pure almond oil? Can it be consumed?
Even though the oils are 100% pure, oils have to be made in a food grade facility and tick all the guidelines for oils to be sold as food grade
Q. is essential oils good for skin?
We recommend that most essential oils should be diluted with “real oils” such as Carrier oils (also known as vegetable oils), waxes, creams, butters etc. We say this because essential oils are highly concentrated and they can react and upset your skin.
PLEASE NOTE this is said for safety and legal reasons, please talk to a doctor or a qualified aromatherapist.
averagely 2% of essential oils to carrier oils.
Are your products tested on animals?
None of nakedpress's oils are tested on animals :)
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