1. Orders can be placed through our website, email, or telephone. In order to avoid communication errors we strongly recommend that orders are either placed via our website or email as first preference, then you can call to confirm the order if you wish.
2. In saying this, we welcome all phone orders and phone enquiries openly so please feel free to call us when ever you wish. In the case that we cannot take your call, please be patient and leave a detailed message with your contact details as well as an email and we will return your call/email as soon as we can. firstname.lastname@example.org
2. We take pride in the speed of our service and fulfillment of your orders. Orders are processed generally within 1-2 Business Days after having been received. Orders made after 1pm cannot be shipped the same business day. We are closed weekends.
3. International orders made via the website will have to approved and cleared by us before processing and shipping so please send us an email first.
4. All the prices within our catalogue and website are subject to change without notice. This is due to the volatile nature of the markets we operate in.
5. In the event that there is a mistake in your order, for example there is a missing item or the wrong items have been packed in our warehouse, which can happen. Please notify us immediately of the error and we will resolve it for you quickly.
6. If there is ever a technical problem with our website and the processing of your order please contact us immediately so we can resolve it for you, and process your order offline in the mean time.
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