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Refunds & Returns Policy

Last Updated: 27 April 2025

Overview
At Naked Press, we want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, please review our returns and refunds guidelines below.

1. Return Eligibility
We accept returns of eligible products within 30 days of the delivery date.

To be eligible for a return, the item must generally be:

• Unused

• In its original condition

• In the original packaging

However, we understand that with products such as essential oils, carrier oils and personal care products, individual expectations regarding scent, quality, or suitability may vary.
If you believe that a product does not meet your expectations, or is unsuitable for your intended use upon initial testing, please contact us.
We are happy to assess your return request on a case-by-case basis in line with our commitment to customer satisfaction and Australian Consumer Law.

We also accept returns if you have ordered the wrong product in error.

We reserve the right to assess the condition of all returned items and to refuse returns that do not comply with our returns process.

2. Return Shipping
Customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service to ensure your return reaches us safely.

3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within a reasonable timeframe.
Shipping costs are non-refundable.

4. Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, please return the original item and place a new order.

5. Final Sale Items
We currently do not designate any products as final sale.
(If this changes in the future, this policy will be updated.)

6. How to Start a Return
To initiate a return, please contact us at sales@nakedpress.com.au with your order number and reason for return.
We will provide instructions on how to return your item.

7. Changes to This Returns & Refunds Policy
We reserve the right to update or modify this Returns & Refunds Policy at any time.
Changes will be posted on this page with a revised "Last Updated" date.