ORDERS over $200 will require a Signature upon delivery, orders under $200 will be up to the customers choice but Nakedpress will not take any responsibility if you authorize your parcel to be left at your house unattended. You must give clear instructions to ensure it is kept in a safe and secure place.
- Nakedpress generally dispatch most orders within ONE business day Monday to Friday. If items are bought and paid for before 1pm the items will most likely be shipped that (business) day. We generally use Auspost and ship from the Gold Coast. Items can take 1-7 Business days depending on how far you are from the Gold Coast. To track your item please go to http://auspost.com.au/
To get your tracking number: once your item has been sent to the warehouse to be packed an automatic email with a tax receipt and link to the tracking number will be there.
For security purposes all our parcels have signature required on delivery, if no one is home a card will be left for you to pick up at your closest post office. Tracking in provided so please follow this online. If you give permission to leave your parcel if no one is home please inform us on each order either via email, eBay message or through PayPal, the instructions must be clear, if it is in your name it will not be accepted as it will be missed when processed) Nakedpress will not take any responsibility if you authorize your parcel to be left at your house unattended. You must give clear instructions to ensure it is kept in a safe and secure place.
-You will be notified via email if there are any delays in obtaining any items on your order.
How long will it take to get my item?
We get one business day to process the order and then it will be shipped that day or the following day.
Items are shipped with Australia Post therefore standard shipping is 3-6 Business days and Express is 1-3 Business days depending how far the item has to go from Southport.
Every order will get a tracking with auspost, this will be uploaded into your eBay purchased items, as well as when we dispatch your order you will receive a Dispatched Notification via email, and it will also have a link to your tracking. To track your item please go to http://auspost.com.au/
Please allow 24 hours from your order being dispatched for the tracking to be uploaded with auspost.
I haven't received my item yet?:
Remember we get one Business day to process and standard shipping is 1-7 Business days, Express 1-3 Business days. Please consider Public Holidays and weekends Australia Post and Nakedpress do not process any orders. If it has been longer than 10 days and you have not been contacted by a staff member of Nakedpress informing you of a delay please check your tracking number given to you in eBay and go to the Australia Post website to track an item. Also you would of received an email with an invoice and link to the tracking number the day item was shipped (please look at your eBay purchased item for shipment date) Sometimes orders do not get carded properly, or they get misplaced and item might be waiting at your closest Post Office. If this does not work please contact us through eBay and we will get back to you in 24 hours in Business Hours. Please go http://auspost.com.au/ to track your item.
Where do you post from?
Gold Coast. We are online only, we do not have a shop do we can not allow pick ups.
How soon will my item be posted?
We allow one business day handling time (weekends and PH we are not open) generally if items are bought and paid for by 1pm that business day items will be shipped.
When can I expect my order?
Express 1-3 Business days
Standard 1-7 Business days, may be longer due to busy periods ie Christmas Holidays
All our postages require a signature but if you wish for us to leave it at the front door if no ones home please message us straight away so when can do this. But note if you request this we can no longer be responsible of the item once it leaves Aus Post.
How do I pay for my purchase?
Acct Name: Chromium Group Pty Ltd
BSB: 084 223
ACCT NO: 117 586 682
"Send Money" To: firstname.lastname@example.org
You must eBay Message us to advise if choosing this option or it will not be seen by our staff and item won't be shipped.
General Credit Card (outside PayPal):
Call our office on 1800 551 953 or 0421 525 055
We will process your Credit Card with you live over the phone.
Please eBay Message us to advise payment option chosen and action taken so we can cross check your payment and process your order ASAP.
Our main shipping method is with Australia Posts e-Parel system as well as Fastway Couriers and Couriers Please. We arrange our freight through these carriers.
. Please ensure the information of your Shipping details are correct and up to date when you create your account with us and enter all your details accurately. We will not be held responsible for failure of delivery due you entering inaccurate shipping information. Please remember that if you are a returning customer and you have recently moved, to update your account details.
-. Any claims, damage, errors, or discrepancies in your order must be reported immediately or within 7 days of receipt to qualify for replacement or re-sending.
-. Please notify us if your order DOES NOT arrive within 10 business days of placement and payment. This applies as a general rule for Australian orders only, as an order should not take more than a maximum of 10 business days to arrive anywhere within Australia. We will track and trace your order upon receipt of your notification.
- International shipping – please contact us via email with your order, quantity, size, shipping destination for a quote.
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